Pre-Sales questions
Q. Will you place ads on my site? A. We will NOT place ads
on your site.
Q. Do you allow sites to advertise for money, on their web
site? A. Yes, we allow sites to have commercial
advertisements.
Q. What forms of payment do you accept?
A. We take VISA/MasterCard/Amex/Discover through PayPal Secure payment
system.
Q. Are your servers Unix, or NT?
A. Our servers are Linux - CentOS w/ enhanced 2.6 kernel.
Q. Do you allow porn sites?
A. No, we do not allow porn sites.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of the cPanel we use
can be found here.
Q. Can I pay monthly?
A. Yes, you may pay monthly for our standard and advanced plan. Please note
that we can not accept requests to pay monthly for our basic plan because
of the involved costs and processing time to setup a new account.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup within hours of payment. Please note that we
screen the credentials before activating an account to prevent credit card
frauds so the little delay is for your own good.
Q. Are there any hidden costs, or setup fees?
A. No.
Q. Do you offer shell access?
A. Yes, we will offer shell access on-request. Please note that you should
have a valid reason for requesting shell access.
Q. Can I password protect directories?
A. Yes, you can password protect a directory within cPanel. Back to Top
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24–48 hours for a domain to fully
propagate.
Q. What do I set my domain name servers to?
A. Please read your welcome e-mail. If you have lost your welcome email,
please contact our billing department to request
a copy. Back to Top
Control Panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cPanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cPanel, where yourdomain.com is the
domain name registered in your hosting account.
Q. How do I make sub-domains?
A. To make a sub-domain, login to your control panel and click "domain
management", inside domain management you will see a place to manage and
add sub-domains. Back to Top
FTP
Q. Where can I download a free FTP software?
A. We recommend downloading FileZilla from here
Q. It's not letting me upload my files. What's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp password change when I change my
cPanel password?
A. Please allow upto 24 hours for your FTP password to sync with your
cPanel password. Back to Top
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl Back to
Top
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. www.yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or squirrel
mail?
A. Login to the one you prefer to use after doing so copy the entire url
from your address bar. You will not login to your cPanel and create a
subdomain to go to the address you just copied. Back to Top
CGI/PHP/MySql
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755.
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is
created you can manage it from PHPMyAdmin. This can be found at the very
bottom of the MySQL page. Back to
Top
Software
Versions
Q. What version of php are you using?
A. We are using versions 4 and 5.
Q. What version of python are you using?
A. We are using version 2.x (latest stable release).
Q. What version of perl are you using?
A. We are using version 5.8.8.
Q. What version of MySQL are you using?
A. We are using version 5.0.x (latest stable release).
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable
cPanel version. Back to Top
Billing
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be
deducted.
Q. How do I stop billing?
A. If you wish to close your account, simply email our billing department
with your username, password, and why you wish to cancel. You must also
include this statement, "I give you permission to delete my website and
all of its content." Back to
Top
SSL
Q. How do I purchase a private ssl from you and what type is
it?
A. Sorry, we do not sell SSL certificates but you can purchase the
certificate from a Certification Authority (ex. Thawte, etc.).
Q. I'm going to purchase my own SSL certificate. What do I need to
know?
A.
1. Our servers are Apache + Mod SSL.
2. You need to obtain a CSR and KEY from the cPanel (control panel) of the
domain for which the certificate will be. You will need the CSR to buy an
SSL certificate from a Certification Authority. Please take into account
that the SSL certificate is valid for one domain or subdomain only, i.e.,
if you specify domain.com as the SSL host, it won't be valid for
www.domain.com.
3. There is a $25.00 installation fee for an SSL certificate. Also, as a
private SSL needs a dedicated IP address, you will be charged an additional
$1.25/mo for the IP address. Please refer to our upgrades page for details.
Q. How do I transfer a ssl?
A. Every place that sells SSLs has a different transfer procedure. You will
need to ask the supplier you purchased it from. Back to Top
Sub-Domains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cPanel asks for the name you wish to use. MAKE
SURE the subdomain name you give it doesn't have a folder already named
that name. If it does the sub will not work. Example... I want to create
the subdomain test.hostachio.com so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it or rename it
to something different before I create the subdomain with the test name
from cPanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces
the www in a domain name. forum.aol.com is a subdomain. www.forum.aol.com
is not a subdomain. Back to Top
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a
folder in your main sites ftp.
Q. I added an addon domain why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main
site. Please ignore this! It is a fully functional domain name. It is only
called a subdomain when in fact it is an addon domain.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. This applies to you only if your package has this feature. You cannot
create an addon domain if your dns hasn't proprograted to the server
already. So after you change the sites dns you are trying to add you will
need to wait 24-48 hours before attempting to create your addon domain.
There are three fields cPanel asks for when creating an addon domain.
1. New Domain Name: You will put in the newdomain.com do not put www
in the name!
2. Username/directory/subdomain Name: This will be the folder cPanel
creates in your main accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username for the addon domain
to be chris you will mess a lot of things up!!!
3. Password: Fill in any password you want here. Back to Top
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